Shipping policy
When will my order ship?
All orders are processed and shipped within [e.g., 1-2] business days. We do not ship on weekends or public holidays. You will receive a notification email with tracking information as soon as your package leaves our facility.
How much does shipping cost?
- Standard Shipping: $[e.g., 4.99] (Free for orders over $[e.g., 75])
- Express Shipping: $[e.g., 12.99]
How long will delivery take?
- Standard Delivery: [e.g., 3 to 7] business days
- Express Delivery: [e.g., 1 to 3] business days
- Please note: Delivery timelines are estimates and may vary based on carrier delays.
Do you ship internationally?
Yes, we ship to [e.g., Canada, the UK, Australia, and Europe]. International shipping rates are calculated at checkout. Please note that any customs duties, taxes, or import fees are the responsibility of the customer and are not included in our shipping rates.
Can I change my delivery address?
We can only update your shipping address if your order has not yet been processed or shipped. Please email us immediately at ellisbevan18@outlook.com with your order number and the correct address.
My package says "delivered" but I cannot find it.
Please check around your property, with neighbours, or contact the carrier directly. If your package is still missing after [e.g., 3] business days from the marked delivery date, reach out to us at ellisbevan18@outlook.com so we can look into it for you.